Our car insurance company in the US doesn’t offer insurance in the Netherlands. So, we were forced to take out some insurance here.
We went with ABN AMRO because they said they would give us a discount for our claim-free years in the US, something they said other insurers wouldn’t do.
After we got the insurance, we got a letter saying they couldn’t verify our claim-free status and they were raising our rates.
After a big ordeal I got a letter from GEICO verifying our claim-free status in the US. I sent that to ABN AMRO and thought we were good. Now, a few weeks later they have told us that we don’t qualify because the claim-free status has to be from a “former” insurer, not a “current” insurer.
I explained how we can’t cancel our insurance in the US without a huge headache, but it didn’t change their mind.
I asked for documentation where it says the claim-free years had to be from a former rather than current provider. All they could send me was something saying they had discretion about what documentation to accept.
Overall, huge bait and switch. I’m very disappointed.
Dutch Bentleys 